1. Who we are
Jay's Fits (Pty) Ltd operates this website and is responsible for your personal data. Registered in South Africa. Contact: hello@jaysfits.co.za.
2. What data we collect
We collect information you provide directly (name, email address, delivery address, payment details) when you place an order or create an account. We also collect technical data such as your IP address, browser type, and pages visited via cookies and analytics tools.
3. How we use your data
We use your data to process and deliver your orders, manage your account, send order confirmations and tracking updates, improve our website and services, and (with your consent) send marketing communications such as new arrivals and promotions.
4. Who we share it with
We share your data only with trusted third parties necessary to fulfil your order: payment processors (PayFast, PayFlex), courier partners, and analytics providers. We do not sell your personal data to any third party.
5. Cookies
We use essential cookies to operate the site (shopping cart, login session) and optional analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings.
6. Your rights (POPIA)
Under the Protection of Personal Information Act (POPIA), you have the right to access the personal data we hold about you, correct inaccurate data, request deletion of your data, and opt out of marketing communications at any time. To exercise these rights, email hello@jaysfits.co.za.
7. Data retention
We retain your data for as long as your account is active or as needed to provide services and comply with legal obligations. Order records are kept for 5 years for tax purposes.
8. Security
We use industry-standard encryption (SSL/TLS) to protect data in transit. Payment processing is handled by PCI-DSS compliant processors. We do not store your card details on our servers.
9. Changes to this policy
We may update this policy from time to time. We will notify registered users by email of any material changes. Continued use of the site after changes constitutes acceptance.
10. Contact
Questions about this policy? Email hello@jaysfits.co.za or write to us at: Jay's Fits (Pty) Ltd, Cape Town, South Africa.